VET Student Loans

For each VET Student Loan approved course, Students can borrow up to the lesser of:

• the Loan Cap the Department of Education and Training has set for that course, or
• the remaining unused balance under their HELP loan limit.

The HELP loan limit is the total amount available for the Student to borrow under the VET Student Loans, FEE-HELP, HECS-HELP and VET FEE-HELP loan programs. HECS-HELP debts with a census date prior to 1 January 2020 are not included in the HELP loan limit, neither is SA-HELP, OS-HELP and loan fees. Visit the Study Assist website for more information.

The following training programs are approved for VET Students Loans 2026:

What is covered by VSL?

VET Student Loans (VSL) can be used to cover tuition fees only. Other fees, e.g. student services fees, material fees, tours or excursions, are not covered.

For some courses, the VET Student Loan (VSL) cap may not fully cover the tuition fees for the entire course. Students will be required to pay any tuition fee above the loan cap as it becomes due. Students will also be required to pay any other non-tuition fees (student services fees, etc) before they can commence study.

Managing a loan

VET Student Loans Debt information is based on eligible students accessing Skills First Funding.  Where a student does not meet the eligibility criteria for Skills First Funding, Fee-for-Service rates and a 20% Loan Fee will apply. 

Census Dates

The Census Days are very important dates. The census day is the last day a Student can:

• Submit their application for a VET Student Loan;
• Withdraw or cancel from their enrolment without incurring a VET Student Loan debt for that unit of study, or part of the course.

Each unit of study in a course will have its own census date.  If Students are still enrolled in their course after census day, they will be liable for the tuition fees for that unit of study.

Tuition fees will be reasonably apportioned across a number of sequential fee periods (terms) and each fee period contains one census day. Click here for important dates and fee table.

To be eligible for a VET Student Loan Students must:

• Be enrolled in an eligible Diploma or Advanced Diploma training program
• Provide evidence that they are one of the following: (see Eligibility Criteria)
• an Australian citizen, or
• a qualifying New Zealand Special Category Visa holder who meets the long-term residency requirements, or
• A Permanent humanitarian visa holder who is usually resident in Australia, or
• A Pacific Engagement visa holder.
• Have a Tax File Number issued by the ATO by the first unit of study census date.
• Have a Unique Student Identifier (USI) or proof of exemption.
• Provide evidence of academic suitability (see Eligibility Criteria)
• Reside in Australia for the duration of their study.

If Students are under 18 years of age they will need parental consent to access a VET Student Loan (this must be completed and supplied to Skillinvest prior to submitting enrolment information into the eCAF system), or

If Centrelink has assessed a Student as meeting requirements for receiving the independent rate of Youth Allowance under Part 2.11 of the Social Security Act 1991 they will need to provide a Centrelink Income Statement only.

To remain eligible for the VSL scheme:

• The course must continue to remain on the approved list of VSL courses;
• Students must confirm their engagement and progression online when requested by the government (via email), otherwise they may cease being eligible for a VSL (see Progression Points).

If Students do not meet the eligibility requirements, they will not be able to access a VET Student Loan but will still be able to study in their course if you meet the course entry requirements and pay their tuition and other applicable fees.

To check eligibility, please visit the VSL Eligibility Check on the Your Career website.

Australian Citizens

Australian Citizens can provide the following evidence:

• A current Australian Passport
• An Australian Birth Certificate

First National students not registered at birth by the relevant state or territory authority and without a current Australian Passport, may submit a Statutory Declaration Form.

If Students do not have a current Australian Passport or do not provide a First Nations Statutory Declaration, the evidence they need to show for Australian citizenship depends on whether they were:

• Born in Australia before 20 August 1986:
  • Students must provide their full birth certificate issued by an Australian Registry of Births, Deaths and Marriages (RBDM); or
  • Students who were born while their parents were in Australia as diplomats or consular officers will need to provide a citizenship certificate or extract of citizenship certificate; or
  • Students who do not have a citizenship certificate or extract will need to lodge an application with Home Affairs.
• Born in Australia on or after 20 August 1986:
  • One parent born in Australia: Student must provide their full birth certificate issued by an Australian RBDM showing at least one parent was born in Australia before 20 August 1986.
  • One parent was a citizen of Australia at the time of the student’s birth: Students must show that at least one parent was a citizen at the time of the student’s birth. You will need to show your parent’s Australian citizenship certificate or extract of citizenship certificate.
  • One parent was a permanent resident of Australia at the time of the student’s birth: Students must provide their Australian citizenship certificate or extract of citizenship certificate. Students who do not have a citizenship certificate or extract will need to lodge an application with Home Affairs.
• Mostly resident in Australia for the first 10 years:
  • Students must provide their Australian citizenship certificate or extract of citizenship certificate. This is the case even if neither parent was an Australian citizen or an Australian permanent resident when you were born. Students who do not have a citizenship certificate or extract will need to lodge an application with Home Affairs.
• Born overseas and acquired Australian citizenship by application:
  • Students must provide a current Australian Passport or Australian citizenship certificate or extract of citizenship certificate, or citizenship by descent extract. Students who do not have any of these documents, will need to lodge an application with Home Affairs.
• Born in Papua New Guinea before 16 September 1975:
  • Students or their parent who were born before 16 September 1975 will need to provide Australian citizenship evidence. Students who do not have a citizenship certificate, will need to lodge an application with Home Affairs if:
    • Evidence of their citizenship was issued before 1 January 2009 and were born in PNG before 16 September 1975, or
    • Acquired citizenship by descent before 1 January 2009 based on having a parent born in PNG before 16 September 1975.

Qualifying New Zealand Citizens

A qualifying New Zealand citizen is a New Zealand citizen who:

• Holds a special category visa, and
• Has been usually resident in Australia for at least 10 years, and
• Was a dependent child when first usually resident in Australia; and
• Has been in Australia for periods totalling 8 years during the previous 10 years and
• Has been in Australia for periods totalling 18 months during the previous 2 years.

If Students hold a special category visa, they will need to show proof that they have been living in Australia for the qualifying period. Copies of your international movement records can be obtained from the Department of Home Affairs.

Permanent Humanitarian and Pacific Engagement Visa Holders

If Students are a permanent humanitarian visa holder or a Pacific Engagement visa holder, they will need to show proof of their visa status.

Academic Suitability

Students must be academically suited to undertake the approved course by providing one (or more) of these:

• An Australian Senior Secondary Certificate of Education (year 12 certificate). This can include a Victorian Certificate of Education Vocational Major VCAL VM or Victorian Certificate of Applied Learning Senior and/or Intermediate; or
• An International Baccalaureate Diploma Programme (IB) diploma, or
• A certificate for a course (taught in English) at Australian Qualifications Framework (AQF) Level 4 or above. If Students are unable to provide a copy of their qualification, Skillinvest may accept a copy of their authenticated Unique Student Identifier (USI) transcript from the Student Identifiers Register as proof. This transcript must show completion of a relevant AQF Level 4 qualification.

Students will also be required to undertake a Language, Literacy and Numeracy (LLN) assessment and achieve competence at Exit Level 3 in the Australian Core Skills Framework (ACSF) in both reading and numeracy. In addition, Skillinvest must reasonably believe Students show competence in completing the course.

Upon successfully completing all requirements listed above and being deemed a ‘genuine student’ who meets the eligibility requirements, prospective Students will be offered a place within their chosen training program(s).

All prospective Students must provide eligibility documents and information for their enrolment. Students must meet the eligibility criteria as set out under Eligibility Criteria for VET Student Loans prior to submitting an expression of interest via the Skillinvest website.

To commence the process of enrolment, Students will be sent a unique course link to complete a Student Enrolment Pack via VETenrol which includes a Pre-Training Review. Once this is received, they will be sent a link to check their VET Student Loans eligibility online via the eligibility test.

Once they have checked their eligibility and provided the necessary evidence (see Eligibility Criteria), they will be sent a link to complete their electronic Commonwealth Assistance Form (eCAF) request.

It is mandatory for Skillinvest to collect, verify and retain copies of eligibility documents of VET Student Loans students for five (5) years (not including Tax File Numbers). 

Pre-Training Review 

Skillinvest will conduct a Pre-Training Review during the enrolment process in accordance with the relevant State Funding Contract or Agreement including specific Language, Literacy and Numeracy Assessments. Students applying for VSL in Diploma and Advanced Diploma level courses will complete the VSL LLN as administered by The Learning Resources Group (TLRG).

The Pre-Training Review is reviewed and assessed by a Skillinvest representative where applicable. The information obtained during the Pre-Training Review is used to:

• identify any competencies previously acquired through RPL or Credit Transfer
• ascertain whether the proposed training program(s) is/are the most suitable for the Student to enrol in, based on their existing educational achievement, capabilities, aspirations, and interests and with due consideration of the likely job outcomes from the development of new competencies and skills
• ascertain that the proposed learning strategies and materials are appropriate for them.

In addition to the Pre-Training Review, Students will undertake an interview process to confirm all details provided in their Pre-Training Review and further discuss the program(s) that they wish to undertake.

Credit Transfer (CT) 

Skillinvest recognises all AQF qualifications and statements of attainment issued by other training providers. Students may apply to have a unit of competency recognised by Skillinvest if the unit code and title exactly matches the unit of competency for which recognition is being sought; or if the unit of competency held is superseded and equivalent to the current unit of competency. Skillinvest will verify the evidence presented for Credit Transfer. 

Recognition of Prior Learning (RPL) 

Skillinvest recognises that people learn and acquire skills and knowledge in ways other than just formal study or current training. A person may acquire skills relevant to the work situation through non-accredited training courses, workplace training, hobbies, interests and life experience. Sometimes the skills and knowledge acquired in these ways can be applied to the current workplace tasks and roles a person is performing. The RPL process measures these previously acquired skills and knowledge against unit/s of competency. Skillinvest will verify the evidence presented for Recognition of Prior Learning. 

To continue accessing a VET Student Loan, approximately three times per year, Students will need to complete a Progression Form for each course they are enrolled in. The purpose of this form is to confirm their current study status and to determine if they still require their VET Student Loan. Students will receive an email from ecafsystem@education.gov.au with the subject line ‘Your VET Student Loan – action required by [due date]’. Students have two (2) weeks to complete and submit the form before it expires.

Students must complete this form:

• while they are doing their course, so they can keep their loan;
• if they never started their course, so they do not incur a debt;
• when they have deferred or withdrawn so that their loan will be paused or stopped;
• when they have completed their course, so that their loan will be stopped.

If a Student wishes to withdraw from a training program, unit of study or ‘fee period’ without incurring a VET Student Loan debt, they must notify us in the first instance. Students will be emailed a VET Student Loan Application to Withdraw Form which must be completed and returned to admin@skillinvest.com.au.

Withdrawing within the nominated census date period

If Students lodge an Application to Withdraw form on or before the census date for a training program, they will be granted a withdrawal without penalty and no VET Student Loan debt will be incurred. If they have paid tuition fees upfront, they will receive a refund.

Withdrawing outside the nominated census date period

If Students withdraw from a training program, unit of study or ‘fee period’ after the census date, they are still liable to pay the upfront tuition fees for that unit of study and will incur a VET Student Loan debt, regardless of whether they attended any classes or submitted any assessment items.

Withdrawing under special circumstances

If Students wish to withdraw from a training program, unit of study or ‘fee period’ after the census date because of serious illness or other extenuating circumstances, they can apply directly to Skillinvest to have their VET Student Loan balance recredited and VET Student Loan debt removed. Requests can be made in writing via email to admin@skillinvest.com.au

Extenuating circumstances, covering a range of unexpected, extenuating, and compassionate circumstances, are those which are outside of a Student’s control and/or for which there was no opportunity to prepare in advance. For Skillinvest to be satisfied that extenuating circumstances apply, they must be able to provide documentary evidence reflecting that the circumstances:

• are beyond their control; and
• occurred or worsened on or after the census date; and
• did not make full impact until on or after the census date; and
• prevented them from completing your studies.

Documentary evidence will be required to support a claim under extenuating circumstances, and a decision will be made by the Skillinvest Training Manager on an individual case-by-case basis. Failing a unit of study or changing your mind are not sufficient reasons to apply for special circumstances. Students will be notified in writing (email) of the outcome of their application to withdraw.

Meaning of Special Circumstances

Special circumstances that do not make full impact until on or after the census date

Circumstances could be considered not to make their full impact on the person until on or after the census day for the training program, unit of study or ‘fee period’ if the person’s circumstances occurred:

• before the census day, but worsen after that day
• before the census day, but the full effect or magnitude did not become apparent until after that day, or
• on or after the census day.

Special circumstances arising from pre-existing conditions

A circumstance that first occurred before the census day may satisfy the special circumstances requirement where it worsens after that day, or the full effect or magnitude does not become apparent until after that day.

For example, a person may have an illness or other underlying, pre-existing condition or incapacity prior to the census day for a course, but that condition may worsen, or the person may suffer from an aggravation, deterioration, or serious episode, after the census date.

Alternatively, the full implications of a person’s condition may not have been apparent until after the census day. This may be because recovery does not go to plan, or the degree of disability or incapacity for study is not fully realised until after the census day.

Skillinvest will consider whether the person’s circumstances changed on or after the census day and when the full effect or magnitude of the circumstances became apparent, considering any additional circumstances, including continuation of a pre-existing condition that may have affected the person on or after the census day.

Circumstances that made it impracticable to complete a course

The term ‘impracticable’ is defined as ‘not practicable, that which cannot be put into practice with the available means.

In considering whether circumstances are special circumstances because they make it impracticable for the student to complete the requirements of the course, or part of the course, during the student’s enrolment, Skillinvest will consider:

• whether the student could do enough private study, or attend training sessions and other activities, or engage online, to meet course requirements
• whether the student could complete any required assessable work, or demonstrate competencies required, and
• whether the student could complete any other requirements arising from the student’s inability to do the above.

Circumstances that make it impracticable for the person to complete the requirements for their course may include (among other things):

• medical circumstances – for example where a person’s medical condition has changed to such an extent that he or she is unable to continue studying
• family or personal circumstances – for example death or severe medical problems within a family, or unforeseen family financial difficulties which affect the student to such an extent that it is unreasonable to expect a person to continue studies, or
• the student’s employment related circumstances – for example where a person’s employment status or arrangements have changed so the person is unable to continue their studies and this change is beyond the person’s control.

Re-enrolling after course withdrawal

If Students have previously withdrawn from an approved training program or part of an approved training program, they will be required to authorise your re-enrolment in writing. This authority will be granted via completing a new Student Enrolment Pack at the time of re-enrolment.

If a Student decides to change their course, they will need to reapply for a VET Student Loan for their new course. They will need to ensure they withdraw by the census day so they do not incur a VET Student Loan debt for the course they no longer want to do. Withdrawal does not occur automatically when a Student transfers to a new course or stops attending classes (see Withdrawal Process). Remember, even if a Student change their course, they will still have a VET Student Loan debt for any census days that have passed.

Cancellation of enrolment

Withdrawals or cancellation of enrolment may also be initiated by Skillinvest under the following circumstances:

• non-participation nor making attempts to progress further, or
• contact has been lost, or
• as a result of misconduct.

If a Student has commenced the course but has not participated for four (4) weeks of classroom training sessions and has been uncontactable, they will be withdrawn from the course.

If the enrolment is proposed to be withdrawn or cancelled by Skillinvest for the above-mentioned reasons, Student Services will:

• notify the Student of the proposed cancellation
• provide the Student at least 28 days to initiate a grievance procedure if they wish, before the cancellation takes final effect, and
• set out the circumstances in which tuition or other fees for the relevant training program (or part thereof), will or will not be refunded.

If a Student withdraws from a training program, unit of study or ‘fee period’ after the published census date, or fails to complete a training program, unit of study or ‘fee period’, they may apply to have their VET Student Loan balance re-credited with respect to the training program, unit of study or ‘fee period’ if they believe special circumstances apply (under section 68 of the Act).

Students may also apply to the Secretary under section 71 of the Act for their balance to be recredited due to:

• the provider, or a person acting on the provider’s behalf, engaged in unacceptable conduct in relation to the student’s application for the VET student loan, or
• the provider has failed to comply with the Act or an instrument under the Act and the failure has adversely affected the student.

Other considerations include:

• applications for re-crediting under section 68 of the Act must be made within 12 months after the census day for the training program, or the part of the training program concerned, or within that period as extended by Skillinvest;
• applications for re-crediting under section 71 of the Act must be made within 5 years after the census day for the training program, or the part of the training program concerned or within that period as extended by the Secretary
• there is no charge for reconsideration or review of decisions, other than review by the Administrative Appeals Tribunal (AAT)
• the Secretary of may re-credit a student’s HELP balance in relation to special circumstances if an approved course provider is unable to act or is being wound up or has been dissolved, or has failed to act and the Secretary is satisfied that the failure is unreasonable

This process ensures that Skillinvest does not victimise or discriminate against a student for: seeking a review or reconsideration of a decision, using the provider grievance processes or procedures or making an application for re-crediting the student’s HELP balance.

Re-credit of a HELP Balance for special circumstances

Each application for re-credit of a HELP balance will be considered on its merits together with all supporting documentation substantiating a special circumstances claim. There is no charge to undertake this process.

The Training Manager is the designated VET Student Loan Officer of Skillinvest. The VET Student Loan Officer is responsible for the assessment of a request for a re-credit of your HELP balance due to special circumstances and for the initial decision regarding the request.

Students must apply in writing to the Training Manager, 229 Longerenong Road, Longerenong VIC 3401, info@longy.com.au within 12 months of the withdrawal date, or if they have not withdrawn, within 12 months of the specified completion date of the training program, unit of study or ‘fee period’.

Skillinvest has the discretion to waive this requirement if it is satisfied that it was not possible for the application to be made within a 12-month period. Relevant supporting documentation will be required to substantiate the claim.

The application for re-crediting a HELP balance must include details of the:

• unit(s) for which they are seeking a HELP balance re-credit, and
• special circumstances as referred to above including supporting documentation.

Skillinvest will consider each application within 28 days of receipt of the application. It will consider each request to re-credit a HELP balance in accordance with the requirements of the Act. Students will be notified in writing of the decision within 28 days.

Supporting Documentation

Application for re-credit will be considered on its merits in conjunction with the supporting documentation you provide. The supporting documentation should provide enough detail for Skillinvest to make an informed decision regarding your case for re-credit.

It is very important that Students provide independent supporting documentation to support their claims. It is not sufficient to provide only a personal statement outlining their special circumstances. Depending on their reasons for applying for re-credit they may also need to provide a statement from a doctor, counsellor, or their employer to verify claims.

Statements made by parents, spouses, close relatives, or friends are not considered to be ‘independent documentation’ for these purposes.

Supporting documentation should include:

For medical reasons – a statement from a doctor indicating:

• the date your medical condition began or changed
• how your condition affected your ability to study, and
• when it became apparent that you could not continue with their studies.

For family/personal reasons – a statement from a doctor, counsellor or independent member of the community (e.g. Justice of the Peace or a Minister of Religion) indicating:

• the date your personal circumstance began or changed
• how the circumstance affected your ability to study, and
• when it became apparent that you could not continue with their studies.

For employment related reasons – a statement from the employer indicating:

• any changes to your working arrangements, and
• how these changes have impacted you, and
• changes made are out of your control.

Review of Decision

Where Skillinvest decides NOT to re-credit a HELP balance, that decision may be subject to review.

If a Student is not satisfied with the decision made by Skillinvest, they may apply for a review of the decision. The application for review must:

• be made within 28 days of receipt of the original decision
• include the date of the original decision
• state fully the reasons for applying for the review
• include any additional relevant evidence.

Applications should be made in writing to the General Manager – Training, 229 Longerenong Road, Longerenong VIC 3401, info@longy.com.au as the designated Review Officer of any decisions relating to a review request for recrediting of a HELP balance. This review will be free of charge. Note: The Review Officer is senior to the designated VET Student Loan officer responsible for the original decision and is not involved in making the original decision to be reviewed.

The Review Officer will:

• acknowledge receipt of the application for review of a decision in writing within ten (10) working days, and
• in the event the Review Officer has not advised you of a decision within 45 days of receipt of the application for review, it is taken that the Review Officer has confirmed the original decision.

The Review Officer will then:

• review the information from the original decision and then assess any new evidence provided by you;
• provide written notice to you of the decision, setting out the reasons for the decision
• inform the student of their right to apply to the Administrative Appeals Tribunal if they disagree with the Review Decision, and timelines involved.

Reconsideration by the Administration Appeals Tribunal

At the time of the original decision, and at the time of the subsequent Review Decision, the Student will be notified of their review rights and responsibilities. The relevant officer will inform them in writing of their right to appeal to the Administrative Appeals Tribunal (AAT) if they are not satisfied with the outcome and the contact details of the closest AAT office and the approximate costs of lodging an appeal and the details of when that payment is due. The Application must be lodged at the AAT within 28 days of receiving written notice of the Review Decision. This time limitation can be extended in limited circumstances by order of the AAT.

Full details of the application process and fees payable are available on the AAT Registry’s website: www.aat.gov.au

An application fee may have to be paid. Students cannot proceed until the fee has been paid or waived. Applications for fee waiver must be made to the AAT. Refer to the AAT website for more details.

The Secretary of the department, or the Secretary’s delegate, will be the respondent for cases that are brought before the AAT. Upon the department’s receipt of a notification from the AAT, the department will notify Skillinvest that an appeal has been lodged. Upon receipt of this notification from the department, the Review Officer will provide the department with copies of all the documents that are relevant to the appeal within five (5) working days.

Tuition assurance protects you in the event a course provided by an approved VSL provider ceases to be provided after it starts but before it is completed.

As an approved provider under the VET Student Loans Act 2016, Skillinvest must be a party to an approved tuition assurance arrangement or have an approved exemption in place. Skillinvest participate in VSL tuition protection arrangements (VSL Tuition Protection Levy Framework), whereby Skillinvest will contribute annual levies, commensurate with its size and risk. The levy framework has been developed by the Australian Government Actuary to ensure the tuition protection arrangements are sustainable and can respond to trends in each sector.

VSL students studying with Skillinvest are eligible for tuition protection, delivered by the Government’s Tuition Protection Service (TPS), if Skillinvest defaults.

What happens if Skillinvest ceases to provide a course after it starts but before it is completed?

Skillinvest will notify Students in writing that an approved course is no longer provided within 24 hours after Skillinvest ceases to provide the course it starts but before it is completed. In this instance, Students will be provided with the following information:

• the date in which the training program ceased to be delivered
• the name of the training program and units of study they were enrolled in
• a copy of their transcript of results which includes units already completed.

As soon as practicable, Skillinvest will also update its website to reflect that the course is no longer being delivered and to provide information about the tuition assurance arrangements.

Replacement Training Programs

Skillinvest and the Tuition Protection Service (TPS) can assist affected students to continue their studies in a suitable replacement training program or, if a suitable replacement training program is not available, arrange a loan-re-credit.

When identifying replacement training programs, the following points should be considered:

• does the training program lead to the same or comparable qualification as the original training program
• is the mode of delivery of the replacement training program the same as or, with the student’s consent, similar to the mode of delivery for the original training program
• the location of the replacement training program must be reasonable, having regard to the costs of, and the time required for, a student’s travel

Affected Students will be offered assistance to find a replacement training program and may seek a review about whether the training program offered to them meets the requirements for replacement training programs.

Replacement Provider

It is recommended that once a potential replacement training program has been identified, the Student should make contact with the training provider. When discussing their situation with a replacement provider, they should discuss:

• Current progress in the training program in which they were enrolled with Skillinvest
• Based on current progress, are there parts of the new training program which they could receive credit for
• What parts of the new training program would they need to pay for, including any additional costs, if any
• How is the new training program being delivered ie classroom based, online, blended
• Any pre-requisites or requirements for the training program
• How long it will take to complete the new training program with the new provider

Credit transfers must be applied by any replacement provider for successfully completed units of competency obtained previously, where the unit code and title match exactly, or have been deemed equivalent.

Replacement training programs through replacement providers may have different academic and fee requirements to that of Skillinvest. Affected students are encouraged to explore these fees thoroughly with the replacement provider.

Re-crediting of HELP Balances

Where there is no suitable replacement course, Skillinvest will re-credit your HELP balance for the affected parts of the original course. The amount recredited will be equal to the amount of VET student loan used to pay tuition fees for the student for the course, or parts of the course.

Pre-paid Fees

For tuition fees paid up-front greater than $1,500, Skillinvest has in place a fees protection arrangement through a Bank Guarantee. This means that Skillinvest can refund any Student fees paid in advance over the $1,500 threshold where Skillinvest is no longer able to deliver the training program.

For tuition fees paid up-front below $1,500, Students should be aware that there is no formal protection in place and Students will be responsible to seek a refund for these fees directly from Skillinvest if Skillinvest fails to provide the agreed services.

Record Keeping

It is suggested best practice for Students to retain assessments, records of competencies or statements of attainment that they receive from their education provider.

Please refer to the RTO Complaints, Feedback and Appeals Policy and Procedure published on the Skillinvest website.

In addition to the External Complaints organisations that may be able to assist a student in the event that they are not satisfied after an internal review, VET Student Loan complaints may be referred to the VET Student Loans Ombudsman (VSLO). 

Skillinvest will cooperate with the organisation investigating any external complaints and will ensure the recommendations are reviewed and actioned accordingly.  

Please refer to the RTO Privacy Policy published on the Skillinvest website.